Privacy Policy – Kentucky Derby Buses

Effective Date: 1-1-2026

At Kentucky Derby Buses, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

• Personal Information: Name, email, phone number, billing details, and payment information provided during booking.
• Trip Information: Travel dates, pickup and drop-off locations, and group size.
• Technical Information: IP address, browser type, and device details when using our website.

2. How We Use Your Information

We use your data to:

• Process and confirm reservations.
• Collect and manage payments securely.
• Communicate booking updates, reminders, and event changes.
• Improve our services and customer experience.
• Comply with legal or regulatory requirements.

3. Sharing Your Information

• We do not sell or rent your personal data to third parties.
• We may share limited data with trusted partners such as payment processors and IT support providers.
• We may disclose information when required by law or to protect the rights and safety of our passengers and staff.

4. Data Security

We use reasonable administrative and technical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee complete security of information transmitted online.

5. Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze traffic. You can adjust your browser settings to decline cookies if preferred.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access the information we hold about you.
• Request corrections or updates to your personal data.
• Request deletion of your information (subject to legal and business requirements).
• Opt out of receiving promotional emails.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Kentucky Derby Buses
 Email: info@kentuckyderbybuses.com
Phone: 844-KYBUSES

• Bus charters for the Kentucky Derby are available for single-day rentals from Tuesday to Thursday. Single-day bookings include up to 12 hours of service, including travel to and from Churchill Downs.
• Charters for Friday and Saturday are offered as two-day packages, covering both days with a combined service duration tailored to your itinerary.

• Prices for single-day charters (Tuesday–Thursday) are based on 12 hours of service. Additional hours may incur extra charges, subject to availability.
• Friday and Saturday bookings require a two-day package, with pricing reflecting the extended service period.
• Upon booking, you will receive a confirmation email with instructions to submit a deposit and select your preferred payment plan. Full payment terms will be outlined in the confirmation email.

• After booking, you will receive a confirmation email with access to an online portal where you can track your trip status, view booking details, and manage your itinerary.

• All bookings require a deposit to secure your reservation. The deposit amount and payment plan options will be detailed in the confirmation email.
• Reservations are confirmed only upon receipt of the deposit and completion of the payment plan setup.

• Cancellations for single-day charters (Tuesday–Thursday) must be made at least 30 days prior to the booked date to receive a full refund of the deposit. Cancellations within 30 days may result in forfeiture of the deposit.
• Cancellations for two-day packages (Friday–Saturday) must be made at least 45 days prior to the first booked date for a full refund. Cancellations within 45 days may incur additional fees, as outlined in the booking agreement.

• All charter buses are private for your group and feature luxurious amenities, such as all-leather interiors. Food and non-alcoholic beverages are permitted, but please notify us in advance to ensure proper accommodations.
• Smoking, alcohol consumption, and illegal substances are strictly prohibited on all vehicles.

• All vehicles are operated by licensed, professional drivers and undergo regular safety inspections. Passengers are expected to follow driver instructions and adhere to safety guidelines.
• The company is not liable for personal injuries, lost or damaged items, or delays caused by unforeseen circumstances (e.g., traffic, weather, or event-related issues).

• Itineraries can be customized, including pick-up/drop-off locations and additional stops, subject to approval and additional fees.
• Any changes to the itinerary must be communicated at least 7 days prior to the trip to ensure availability.

• For questions, modifications, or support, please contact our team through the online portal or the contact information provided in your confirmation email.